Sales & Billing Policy
Last updated: August 30, 2026
1. All sales are final
TrueEdge purchases are not refundable. We make this possible, and fair, by offering a genuinely functional Free tier: download TrueEdge, run it on your own machine with your own data, and confirm it does what you need before you pay. Please evaluate the Free tier first.
Nothing in this policy limits any non-waivable statutory rights you may have under the laws of your jurisdiction.
2. Subscriptions and cancellation
- Pro subscriptions (monthly or annual) bill in advance through Gumroad, our merchant of record.
- New Pro subscriptions may include a free first week at checkout: Gumroad charges $0 at purchase and the first billing occurs after 7 days. Cancelling during the free week stops the upcoming charge: you pay nothing and no sale has occurred.
- You can cancel anytime from your Gumroad account or receipt. No email required, no retention hoops. Cancellation stops all future billing.
- Your Pro access continues to the end of the period you already paid for, then the app returns to the Free tier. Unused time is not paid back.
3. Billing errors
If you believe you were charged in error (for example, a duplicate charge), contact support@trueedge.cc with your Gumroad order number and we will work with Gumroad to correct it promptly. Correcting a genuine billing error is not the same as refunding a valid purchase.
4. Chargebacks and payment reversals
Please contact us before disputing a charge; genuine problems get fixed fast. Any chargeback or payment reversal immediately revokes the license associated with the purchase: the app reverts to Free-tier limits, and continuing to use paid features afterward is a breach of the EULA. Accounts with abusive disputes may be barred from future purchases. If Gumroad, as merchant of record, issues a payment reversal under its own dispute rules, the same license revocation applies.
5. Contact
support@trueedge.cc. Include your Gumroad order number for billing questions.